Responsible Gaming at l69 —
Play Smart, Stay in Control

1. Our Commitment to Responsible Gaming

At l69, responsible gaming is not a legal footnote — it is a core part of how we operate. We are Bangladesh's trusted online casino and sports betting destination, and we take seriously the obligation that comes with that position. The platform is designed for adults who choose to gamble for entertainment, and we invest continuously in the tools, processes, and staff training needed to ensure that the experience stays that way.

We recognise that a small percentage of players may develop problematic gambling habits over time. This does not reflect personal weakness — gambling disorder is a recognised condition that can affect people from any background. Our role is to provide the infrastructure, information, and human support that makes it easier to stay in control, and to intervene proactively when our data suggests a player may be at risk.

l69's responsible gaming programme encompasses six core commitments: providing accessible player-protection tools, enforcing strict age verification, training our support staff to recognise and respond to at-risk behaviour, suppressing marketing communications to players who have opted out or self-excluded, cooperating with external support organisations, and reviewing our practices regularly to keep pace with best-practice standards.

2. How to Gamble Safely

The vast majority of people who gamble on l69 do so safely and enjoy the experience without any lasting negative impact. Responsible gambling is about making informed choices and maintaining healthy habits. The following guidelines reflect what safe, recreational gambling looks like in practice.

2.1 Set a Budget Before You Start

Decide in advance how much money you are comfortable spending in a session or over a week. Treat this amount as an entertainment expense — like a cinema ticket or a meal out — that you are prepared to part with regardless of the outcome. Use l69's deposit limit tool to enforce this budget automatically so that no impulse decision can override it.

2.2 Never Chase Losses

Chasing losses — increasing bet sizes or extending sessions in an attempt to recover money already lost — is one of the most dangerous gambling patterns. It rarely works and frequently leads to larger losses. Accept that losses are a normal part of gambling and walk away when your budget is spent. The games will still be there tomorrow.

2.3 Keep Gambling in Its Proper Place

Gambling should co-exist comfortably with the rest of your life — it should not take priority over work, family, or financial obligations. If you find yourself cancelling plans, neglecting responsibilities, or thinking about gambling when you should be focused elsewhere, that is a signal worth taking seriously.

2.4 Take Regular Breaks

Long uninterrupted gaming sessions impair judgement and make it harder to stick to budgets. Use l69's session time limit and reality check features to build in natural pauses. Step away from the screen, hydrate, and return only if you still want to and still have budget remaining.

2.5 Do Not Gamble Under the Influence

Alcohol, medication, or emotional distress impairs decision-making and increases risk-taking. Avoid gambling when you are not in a clear-headed, calm state. Gambling to cope with stress, anxiety, grief, or loneliness is a warning sign — not a solution.

3. Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise from the inside. Being honest with yourself about the following questions is one of the most important steps you can take. If you answer "yes" to several of these, we strongly encourage you to use one of l69's player protection tools or to reach out for external support.

Answering yes to two or more of the above questions is a recognised indicator of gambling-related harm. This does not mean you have a problem that can never be resolved — it means now is a good time to take action. Please read the sections below on player protection tools, self-exclusion, and support contacts.

4. Player Protection Tools

All of the following tools are available to every registered l69 player. You do not need to be in crisis to use them — many players in Bangladesh use deposit limits and session timers as standard practice from day one, and it is a habit we actively encourage.

4.1 How to Activate a Tool

1. Log in to your l69 account using your registered credentials.
2. Navigate to the Account Settings section and select Responsible Gaming.
3. Choose the tool you wish to activate: deposit limit, loss limit, session time limit, time-out, reality checks, or self-exclusion request.
4. Enter your preferred values (amounts, durations) and confirm your selection.
5. The tool takes effect immediately. You will receive a confirmation to your registered email address.
6. To modify or remove a limit, follow the same steps. Note: reductions take effect immediately; increases require a 24-hour waiting period as a safeguard against impulsive decisions.

4.2 Support Team Activation

If you prefer, you can ask our support team to apply any responsible gaming tool on your behalf. Contact us at [email protected] with the subject line "Responsible Gaming Request" and specify the tool and parameters you want applied. We will action your request and send written confirmation within one business day (Bangladesh Standard Time, UTC+6).

5. Self-Exclusion Programme

Self-exclusion is the most robust player protection tool available on l69. It is designed for players who have decided that they need to stop gambling entirely for a significant period of time. When you self-exclude from l69, the following actions take place immediately:

• Your account is fully suspended — you cannot log in, deposit, or place bets;
• Any pending withdrawal requests that were already in process will be completed and paid out to you;
• All marketing and promotional communications from l69 are permanently suppressed for the duration of the exclusion;
• Bonus offers and loyalty rewards are frozen and will not accumulate during the exclusion period;
• A record of your exclusion is flagged internally so that l69 staff do not contact you for commercial purposes during the exclusion window.

5.1 Exclusion Periods

Self-exclusion is available in the following durations. All periods are firm — they cannot be reduced or reversed once activated:

• 6 months — the minimum exclusion period available;
• 1 year;
• 3 years;
• 5 years;
• Permanent exclusion — your account is closed indefinitely with no option for reinstatement.

5.2 Returning After Self-Exclusion

At the end of a time-limited exclusion period (not permanent exclusion), you may apply to reactivate your account. Reactivation is not automatic. You will be required to contact support, complete a re-onboarding verification process, and acknowledge the responsible gaming guidelines before your account is restored. A mandatory 24-hour cooling-off period applies between your reactivation request and actual account access.

5.3 How to Request Self-Exclusion

You can request self-exclusion in two ways:

• Via account settings: Log in → Account Settings → Responsible Gaming → Self-Exclusion → select duration → confirm;
• Via email: Send a message to [email protected] with the subject "Self-Exclusion Request", your registered email address, and your chosen exclusion duration. We will process your request within one hour during support hours.

6. Age Restriction & Underage Protection

l69 is strictly an 18+ platform. Under no circumstances are players under the age of 18 permitted to register, deposit, or participate in any real-money game or betting activity on l69. We enforce this through a multi-layered age verification process applied at registration and, where necessary, at the point of withdrawal.

6.1 Age Verification at Registration

Every new player is required to provide their date of birth during registration. Players who declare a date of birth indicating they are under 18 are rejected immediately and cannot proceed with account creation. For players where age cannot be conclusively confirmed from registration data alone, l69 may request identity documents (such as a National Identity Card or passport) before full account access is granted.

6.2 Ongoing KYC Checks

Even after registration, l69 reserves the right to request updated identity documentation at any time, particularly before processing a withdrawal. Any account found to be held by a player under the age of 18 will be closed immediately, all real-money balances will be frozen pending investigation, and the matter will be escalated in accordance with our internal compliance procedures.

6.3 Guidance for Parents and Guardians

We strongly encourage parents and guardians in Bangladesh to take active steps to prevent underage access to online gambling platforms. Practical measures include:

• Using parental control software to restrict access to gambling-related websites on shared devices;
• Keeping devices and account credentials — including bKash, Nagad, and bank login details — private and secure;
• Having open conversations with young people about the risks of gambling;
• Monitoring browser history and application usage on devices accessible to children.

If you believe a minor has accessed your l69 account or created an account on the platform, contact support immediately at [email protected]. We will investigate and act without delay.

7. Getting Help & Support Contacts

If gambling has become a problem for you or someone you care about, you do not need to face it alone. Reaching out is a sign of strength, not weakness. The following support channels are available to players in Bangladesh and beyond.

8. Responsible Gaming FAQs

How do I set a deposit limit on l69?

Log in to your account, go to Account Settings, select Responsible Gaming, and choose Deposit Limits. Enter your preferred daily, weekly, or monthly limit and confirm. The limit applies immediately. Alternatively, email [email protected] and our team will apply it on your behalf.

Can I reverse a deposit limit increase I just requested?

A request to increase a deposit limit has a mandatory 24-hour waiting period before it takes effect. If you change your mind within that 24-hour window, contact support immediately and the increase will be cancelled. Once the increase has taken effect, the standard increase process applies again for any further changes.

What happens to my account balance when I self-exclude?

Any real-money balance in your l69 account at the time of self-exclusion will be paid out to you via your registered withdrawal method. Pending bets that were placed before self-exclusion are settled normally and the result is applied to your balance before the payout is processed.

Is self-exclusion permanent?

Self-exclusion can be set for 6 months, 1 year, 3 years, 5 years, or permanently. Time-limited exclusions end automatically at the chosen date, after which you may apply for account reactivation subject to a mandatory review. Permanent self-exclusion cannot be reversed.

Can l69 detect if I am gambling irresponsibly?

l69 uses automated monitoring tools to identify behavioural patterns associated with problem gambling — such as significant increases in session length, wager sizes, or deposit frequency. If our system flags your account, a member of our responsible gaming team may reach out proactively to check in and offer support tools. You can also contact us at any time if you have concerns about your own habits.

What if I forget I have a time-out and try to log in?

If you attempt to log in during an active time-out period, l69 will display a clear on-screen message confirming that your account is in a time-out, when the time-out expires, and how to contact support if you have a concern. You cannot bypass a time-out — it runs for its full duration.

Does l69 market to self-excluded players?

No. The moment a self-exclusion is confirmed, l69 immediately suppresses all marketing communications — including bonus emails, promotional SMS messages, and personalised offers — for the entire duration of the exclusion. We take this obligation seriously and it is enforced at a system level, not manually.